I stopped in tonight and as I was sitting in the waiting room, there was another gentleman who was at the counter paying for his service. I had overheard the conversation and how poorly this customer was treating the employee and it was so bad that I couldn’t help myself but to intervene and say something which the customer even retaliated and snapped his fingers at me, demanding me to “stay out of it” which I then told him no, I will not stay out of it when he’s being a bully to the nice employee like this especially when my 3 year old son was sitting in the waiting room with me watching the way this gentleman was acting. Coming from someone whose worked in the customer service industry my entire life, and have even managed a lot of those places, I’ve experienced a lot of customers who feel as if they are better than everyone else just like this gentleman was coming off as. Either way, I just want to give a shout out to the gentleman who was working behind the counter. Not only did he handle the entire situation with such class, but he was very respectful to this rude customer who seemed to me like he was just trying to find any way possible to get something for free / discounted out of the whole ordeal. After hearing what had happened, I told this upset gentleman that he was being extremely rude and how the company could’ve easily turned him away after the scheduling error but instead of doing so, they squeezed him in the schedule and made it work. But unfortunately that didn’t seem good enough for him. I explained that it’s sad he is so ungrateful because it’s customers like him that are contributing to the worlds employee shortage. Mistakes happen and the fact that Steve’s Auto Worlds employees handled the situation the way that they did and how apologetic they were and actually seemed sincere about it, is why I will be recommending them to everyone! That’s some awesome customer service guys !! Keep up the good work and I’m sorry y’all have to deal with such unhappy, unappreciative and ungrateful people like that.