Friendly, detailed, informative, transparent, and quick! Matt was my service advisor. He called promptly to tell me what was going on with my car. He was up-front about a potential overnight night fix but ended up being done that very afternoon. He was knowledgeable about their services, able to articulate my own repair issues and options, and also their policies for tire guarantees. I felt it to be a genuine experience rather than trying to take me for every dime that could be charged. The prices quotes were transparent and ended up being even a little less than originally given. What a win!