Maple Grove Auto Repair

If you black don’t go there they are racist

I had a repair recently and the team at Steve's Auto World provided excellent customer service and communication. Very thankful for their help!

I have a flat tire the guy helped it was very nice experience he was helpful

Great service! Mike Carey did a terrific job getting my 4WD back in working order.

The only pleasant part of my experience was the tow truck driver himself - everything else about the experience sucked. The tow truck took over an hour past the original ETA, I was told that they could bring it back to the shop and get it looked at it right away. As it turned out, it was just a dead cell in a battery (which is why I couldn't jump it and needed a tow) They charged me over $400 for replacing a battery, absolute price gouging for something that is commonly 200 bucks. What's worse, the service was abysmal when I got to the shop, I had to physically walk onto the shop floor to get someone's attention and it took them minutes from there to see me. They were rude, short and explained away the overpriced battery telling me it took them upwards of Sam how to uncover the problem. Plus, I asked them to check out some lights on my dashboard and they didn't even bother. Absolutely save your money, they held me hostage because I was towed there and had no other choice.

I am always hesitant going to any auto shop because of past experiences, but I was pleasantly surprised by the service I received! My car broke down on Christmas, but I was able to get it towed the next day to Steve's. They were upfront with me about how busy they were (holidays of course), but let me know it would be looked at next day. The next morning, they called to let me know my drive axel broke and gave me an estimate on price. They ordered the parts, repaired the car, and called me around 8am the next morning to let me know it was done. When I arrived to pay the bill, they lowered the price on the diagnostic because it was pretty obvious when they took a look. They also give you a free carwash with any service, which was a great perk with all the snow and salt. Overall, I had the most positive experience I have ever had with an auto shop, and I will definitely return for any future services needed.

Everyone here is great. Went in for a transmission leak, was able to get a loaner car. My favorite thing is that they take pictures and send you a link so you can see first hand the issues going on and the importance of the issue.

Went to Steve’s for a leaky tire repair. Good prices and great service! (They also have a great free air pump that automatically stops at the set pressure. So quick and easy.)

Came in scheduled an oil change. Noticed the bright yellow sign that said "pay with cash get 3% off". I said to Dennis that's cool! I'll bring cash when I pay. He didn't acknowledge me said "we have a 5pm appt available". I said "okay. See ya at 5pm". Came back at 5pm and Dennis was standing behind the counter. Staring at me. Didn't say Hi, didn't ask me my name, didn't ask me what I was in for. I just looked back at him said "Melissa 5pm oil change." I handed him my keys and didn't say much else to me. The oil change was very fast and appreciated. Then Dennis waved me over. I said "I am paying in cash so I get that 3% off". He didn't say a word to me. Just said "$84.03 is your total" I tried handing him cash and he said "NO we are going to the counter". I walked up front well behind him and he was standing away from me at the other register. I paid not noticing I didn't get that discount. He said "did you hand her the car wash slip" and he walked away. No thank you for your business. Nothing. Went to my car and looked at the receipt and I did NOT get the discount. I walked back inside and asked the guy that checked me out if I missed it. He said no. Dennis was either having a bad day or just didn't like me. It's only 3% but if youre advertising it, give it to people. And maybe acknowledge your female customers existence. Unfortunately, I won't be back.